Practical guideHotel English
Hotel English phrases for check-in, requests, and complaints
Hotel English for check-in, breakfast, luggage, a broken fixture, and a room change, with a front-desk prompt for Jogen Hotel & Accommodation.
A front desk usually needs three short jobs: check in, make one request, and complain only if you must. Prepare one line for each, then say them in the scene.
Check in
Give the reservation name, then ask about check-out, breakfast, and seeing the room. Use the spelling on your passport.
| English | When to say it |
|---|---|
| I have a reservation under the name Chen. | Give the reservation name |
| I'd like to check in, please. | Start check-in |
| What time is check-out? | Ask the check-out time |
| Could I have a late check-out? | Ask for late check-out |
| Is breakfast included? | Ask if breakfast is included |
| Could I see the room first? | Ask to see the room first |
Room and luggage requests
Make one request at a time. Say the need, then the time or the quantity.
| English | When to say it |
|---|---|
| Could I have extra towels? | Ask for extra towels |
| The air conditioning isn't working. | Report a broken air conditioner |
| Could you store my luggage? | Ask for luggage storage |
| Could I get a wake-up call at 7? | Ask for a 7:00 wake-up call |
| Is there a quieter room? | Ask for a quieter room |
| Could I have a toothbrush? | Ask for a toothbrush |
Complain without dropping the point
State the fact, then the fix you want: another room, a repair today, or a manager. I'm sorry opens the sentence; it does not cancel the problem.
| English | When to say it |
|---|---|
| I'm sorry, but the room hasn't been cleaned. | Say the room is not clean |
| The shower has no hot water. | Report no hot water |
| Could I move to another room? | Ask to change rooms |
| There's noise from the hallway. | Report hallway noise |
| Could you fix this today? | Ask for a fix today |
| I'd like to speak with a manager, please. | Ask for a manager |
Front-desk practice prompt
Add the uncleaned room only in turn five. Use the first four turns to check in and make one request.
Act as a hotel front-desk agent and practice English with me. Ask one question at a time and wait. First complete check-in, then let me make one room request. In turn five, tell me the room has not been cleaned and wait while I choose another room or a cleaning today. Then give one grammar correction and one more natural sentence.
Two lines before check-out
Repeat two lines before you leave: What time is check-out? and Could you store my luggage? If luggage and the bill happen together, ask about the luggage first, then the bill.
| English | When to say it |
|---|---|
| What time is check-out? | Ask the check-out time |
| Could you store my luggage? | Ask for luggage storage |
FAQ
Do I have to say sorry to complain?
No. I'm sorry, but makes the line easier to receive. The fact and the requested fix still do the work.
What if late check-out is refused?
Switch to luggage storage: Could you store my luggage? This page does not promise the hotel will agree.
Which scene is this?
Jogen Hotel & Accommodation. A voice turn costs 10 points; text-only costs 5.
Say it at the hotel desk
Next: open Jogen, choose Hotel & Accommodation, and finish check-in, one request, and a room change only if you need it.